Strategy includes review, updates and publication of Department of the Air Force data and digital modernization strategy materials as well as SAF/CO Strategic documents (Key Contract Person). Governance includes facilitation and secretariat functions for The DAF Data Board, Data Summit, and a series of working groups, including Communities of Interest. Contracted Strategy support shall include full-time support from a person knowledgeable about Air Force Document Coordination. Contracted Governance support shall deliver support for functions including answering cross-agency inquiries, facilitating discussions, scheduling meetings, note-taking, and timely delivery of invites, briefs, agendas and minutes.
We utilize an iterative approach to delivering a software development projects, focusing on continuous releases that incorporate customer feedback. We lead sprint efforts to maximize team efficiency.
Maintenance and Integration Support; Support for Existing Production Systems; Emergency Patch Development; Software and Application Development Process, Workflow, and Requirements; Testing and Deployment.
Monitoring, upgrading, and maintaining an organizational applications and IT infrastructure on a continuous basis. Manage change, monitor performance, and supporting users. Expert staff shifts between cutting-edge technology and legacy systems.
Our team offers the following services:
· Help Desk support
· Tier 1, 2, 3, & 4 support
· Network and systems administration
· Database administration
· Application and hardware support
· Configuration management
· Software maintenance and upgrades
· IT infrastructure optimization
· WAN/LAN operation support
· Data backups
Manage the problem management, incident management, and request fulfillment processes for the customer. Exceed customer service expectations by identifying and communicating services to customers. Return customers to normal operations within SLA requirements and specifications. Continually improve service performance. Collect, consolidate, analyze, and report performance metrics for services provided to customers.
Follow the Capability Maturity Model Integration (CMMI) methodology to develop system test estimates, schedules, objectives, and test cases. Collect internal, project and customer-defined metrics. Design and prioritize test plans, test cases, and test scripts. Execute assigned test plans, test cases, and test scripts.
Follow processes and procedures based on in IEEE 1012-2016, Standard for Software Verification and Validation and ISO-ICE-3-IEEE 29119-2013 Standard for Software Test Documentation.
Team members use JIRA/Xray, relational databases and structured query language (SQL) tool to support the IV&V and QA functions.
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